Automotive Vehicle Operations Specialist II

Cox Automotive seeks a Vehicle Operations Support Specialist II to ensure accurate, efficient vehicle processing across our remarketing and retail ecosystem. In this role, you’ll coordinate daily vehicle intake, tracking, and release; validate titles and key documentation; and maintain accurate records in Cox Automotive systems. You’ll collaborate with auction, dealer, and transport partners, troubleshoot data and logistics issues, and monitor workflow queues. Leveraging reports and standard operating procedures, you’ll help improve processes, uphold quality and compliance, and support a people-first, collaborative culture. Coordinate daily vehicle intake, tracking, and release across Cox Automotive platforms Verify and update vehicle data, titles, and documentation in internal systems Liaise with auction, dealer, and transport partners to resolve issues and delays Monitor workflow queues and service tickets, escalating complex cases as needed Use reporting tools to track volumes, turnaround times, and data accuracy Follow compliance, safety, and quality standards in all vehicle handling processes Collaborate with cross-functional teams to improve processes and customer experience Support training and mentoring of junior team members on tools and procedures Vehicle inventory management Data entry and data quality control Automotive title and documentation processing CRM or ticketing systems (e.g., ServiceNow, Salesforce) Excel and reporting tools Logistics and coordination Process documentation and SOP adherence Issue resolution and escalation Knowledge of automotive remarketing operations Compliance and quality control procedures Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Automotive Title Professional or similar title-processing coursework (preferred) Lean/Continuous Improvement or similar process training (preferred) Experience with Cox Automotive platforms (e.g., Manheim, Dealertrack) is a plus