Technical Account Manager for Managed Service Provider

Technical Account Manager If Ultron worked for an MSP, he'd probably be a Technical Account Manager. His whole thing was analyzing everything around him, identifying weaknesses, and becoming slightly obsessed when things weren't operating the way they should. That's pretty much the job. Except we're looking for significantly less world domination. As a Technical Account Manager at Straight Edge Technology, you'll independently manage the technical alignment of assigned client environments. You'll go onsite, assess their technology against our standards, maintain accurate documentation, identify risks and gaps, and make sure the right people know what needs attention. You'll also help us understand new client environments as they come onboard—figuring out what's there, what's missing, and what we need to know to support them. This isn't a traditional Service Desk role. You're not waiting for something to break. You're looking for the problem before it becomes a problem. Scan. Analyze. Identify. Document. Improve. Repeat. Basically Ultron. Just...with better people skills. The "Manager" in this title refers to managing the technical alignment of client environments. This is not a people-management position.