Are you a customer-focused logistics leader with experience supporting food manufacturing or consumer packaged goods? We are seeking a Warehouse Manager to lead customer service operations, drive supply chain collaboration, and ensure exceptional service for key customers and retail partners.
Responsibilities:
Lead and develop a high-performing warehouse team.
Manage all aspects of order processing, fulfillment, invoicing, and delivery execution.
Serve as the primary escalation point for customer issues, complaints, and service concerns.
Partner with Production, Supply Chain, Planning, Warehouse, Quality, and Sales to ensure accurate, on-time deliveries.
Build and maintain strong relationships with customers, distributors, and retail partners.
Monitor and improve KPIs including OTIF, order accuracy, response times, and customer satisfaction.
Ensure compliance with food safety regulations, customer requirements, and labeling standards.
Analyze customer trends and operational data to identify opportunities for continuous improvement.
Develop and implement customer service procedures, SOPs, and training programs.
Support forecasting, product availability, inventory management, and customer communication.
Oversee returns, credits, complaints, and recalls in partnership with Quality and Regulatory teams.
Utilize ERP and order management systems such as SAP, Oracle, or similar platforms.
Prepare and present operational reports and customer service metrics to leadership.
Drive cross-functional communication to improve efficiency and customer experience.
Qualifications:
5+ years of customer logistics, customer service, supply chain, or order management experience.
ERP implementation and training
Leadership experience managing teams in a manufacturing, food production, or CPG environment.
Experience with ERP systems such as SAP, Oracle, or similar platforms.
Strong analytical, communication, and problem-solving skills.
Knowledge of food safety standards, customer compliance requirements, and supply chain best practices is highly preferred.
What We OfferCompetitive salary with bonus opportunity
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid vacation and holidays
Career growth with a stable, growing organization
Fully remote work environment with collaborative leadership team
If you're a collaborative leader who thrives on building customer relationships, improving processes, and delivering outstanding service, we'd love to hear from you
