Bilingual Customer Support Associate

The Customer Support Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Every call is a real person on the other end, and every conversation is a chance to make their day a little easier. Your role is essential in helping clients regain financial stability. Role ImpactReal impact, every day. You won't just take calls - you'll help people work through some of the hardest financial situations they've faced, day after day. Skills that grow with you. You'll work cross-functionally with our engineers to improve how we serve clients, and help launch programs that reach thousands of people - building a skill set well beyond a typical support role. The heart of Promise. Customer Support isn't an afterthought at Promise - it's central to everything we do. You're the front line of our work, and your knowledge and experience is invaluable to the company.