Business Development Specialist

Position Overview: GPiLEARN+ is seeking a highly motivated and results-driven Business Development Specialist (Sales, Customer Retention, Engagement & Revenue Growth) to drive revenue growth, strengthen customer relationships, maximize renewals, and expand existing accounts. This is a customer-facing role that combines consultative sales, account management, customer success, and revenue generation. The ideal candidate will have a proven track record of growing customer accounts, managing renewals, identifying upsell and cross-sell opportunities, and building long-term relationships with key stakeholders. The successful candidate will be responsible for promoting the value of GPiLEARN+, helping customers leverage its extensive training content, workforce development capabilities, compliance solutions, and learning technology platform to achieve their business objectives while driving recurring revenue growth for GP Strategies. Revenue Growth & Account Expansion Identify opportunities to expand customer accounts through additional users, departments, locations, and services. Collaborate with Sales teams on upsell and cross-sell opportunities while ensuring successful renewals. Support revenue growth initiatives by uncovering new business opportunities within existing accounts. Balance customer success objectives with commercial outcomes to maximize long-term value. Internal Collaboration & Reporting Partner closely with Customer Success, Sales, Marketing, Product, and Implementation teams. Escalate customer concerns and retention risks proactively. Share customer insights, market trends, and product feedback with internal stakeholders. Maintain accurate CRM records and contribute to continuous improvement of customer retention processes and best practices.

Qualifications: 2 to 5+ years of experience in Business Development, Account Management, Customer Success, Renewals, Inside Sales, or a related role. Experience working with subscription-based or recurring revenue models preferred. Strong communication, relationship-building, and negotiation skills. Proven ability to manage multiple accounts and priorities effectively. Commercial mindset with a strong focus on delivering customer value. Experience discussing contracts, pricing, and renewals confidently. Proficiency with CRM systems and pipeline management. Experience in SaaS, Learning & Development (L&D), HR Technology, EHS, or training solutions is highly desirable. Why Join GPiLEARN+?At GPiLEARN, customer retention and growth are at the heart of our success. As a Business Development Specialist, you will play a critical role in ensuring customers continue to achieve value from our platform while driving engagement, retention, and revenue growth. Your success will directly contribute to stronger customer partnerships and the continued expansion of our business.