Assistant administratif relations et services aux adhrents (h/f) - SICTIAM

Your responsibilities will include: Reception and management of calls: Taking charge of calls related to project and purchase requests; Understanding and qualifying member requests; Providing general answers on projects and purchases. Administrative management of incidents: Entering and following up on incident tickets and assistance requests in our relationship with market holders; Managing complaints efficiently and professionally. Management of purchase requests: Providing support and advice to our members; Ensuring the administrative follow-up of purchase requests. Follow-up of member satisfaction: Monitoring and analyzing member satisfaction indicators; Proposing improvements based on member feedback; Participating in meetings with market holders to advocate for improvements in operational processes. Employment category C Administrative branch; Permanent full-time position (37.5 hours/week); Statutory remuneration + incentive scheme; Possible teleworking; 14 days of annual leave; Employer participation in health and welfare protection; Committee of cultural, social, and sports action. Joining the SICTIAM means evolving in a collaborative and dynamic work environment, benefiting from professional development opportunities, and participating in a company culture oriented towards innovation and excellence. Profile Sought You have a minimum of 2 years of experience in a similar position in customer relations, customer support, logistics coordination, or call centers. Knowledge in terms of management, organization, and communication: Ability to manage multiple simultaneous requests with rigor and organization; Efficient priority management and respect for deadlines; Excellent oral and written communication skills to ensure optimal communication; Ability to interact with various interlocutors (members, suppliers, internal teams); Affinity for telephone contact; General knowledge of the territorial environment and public service sense; Mastery of office tools (Word, Excel, Outlook, etc.); Ease and agility in using computer tools (internet browser, multi-screens, multi-tabs, customer relationship software); Knowledge of ODOO would be an asset. Personal qualities adapted to the specifics of the position: Relationship skills and positive energy; Team spirit and dynamism; Rigor, autonomy, and responsiveness; Ability to adapt and proactivity; Confidentiality, professional discretion.

Additional Information: Motivated to join the SICTIAM? We will consider your application with interest (letter of motivation to the attention of Mr. President + CV + 3 last professional interview reports for civil servants) to recrutements@sictiam.fr. It is possible to recruit on this position a person who is not a winner of a public service competition, as one of the indicated grades is an entry-level grade of category C that allows direct recruitment without competition. Special Conditions Of Exercise Position open(s) on the following grade(s) of the Territorial Public Service: Senior Administrative Assistant First Class, Administrative Assistant Legal Basis Art. L332-8 disposition 2 of the general code of public service - A contractual employee may be recruited on this position for the needs of the services or by the nature of the functions when no candidacy of a civil servant has succeeded. The proposed contract may not exceed three years, renewable up to a maximum duration of six years. Position Status Vacant as of 06/11/2026 Reference Occupation Administrative and/or payroll management officer