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Customer Service Agent

L3

greyhound lines flixSparks, NV2 days ago

Occupations

Customer Service RepresentativesReservation and Transportation Ticket Agents and Travel ClerksTravel Agents

Industries

All Other Transit and Ground Passenger TransportationTravel AgenciesScheduled Passenger Air Transportation
About the Role: Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join our team in Sparks, NV! In this role, you'll be the face of one of the most iconic transportation brands in the country, helping travelers get where they need to go with ease and confidence. If you love connecting with people and thrive in a fast-paced environment, this is the opportunity for you.
Responsibilities:
  • Assist passengers with ticketing, reservations, and travel inquiries at the terminal
  • Provide accurate information regarding schedules, routes, fares, and policies
  • Handle customer complaints and resolve issues in a professional and timely manner
  • Process ticket sales, exchanges, and refunds using point-of-sale systems
  • Coordinate with boarding and operations staff to ensure on-time departures
  • Maintain a clean, organized, and welcoming customer service area
  • Assist passengers with special needs, baggage questions and general travel support
Requirements:
  • High school diploma or GED equivalent required 1+ year of customer service, hospitality, or retail experience preferred
  • Strong verbal communication and interpersonal skills
  • Ability to remain calm and professional in high-volume or stressful situations
  • Basic computer proficiency and comfort with point-of-sale or ticketing systems
  • Flexible availability including evenings, weekends, and holidays
  • Bilingual candidates are a plus
About Us: Greyhound Lines, now part of the Flix family, has been connecting communities and moving passengers across North America for over a century. Customers trust us for our affordability, extensive route network, and commitment to reliable travel. Our employees enjoy being part of a globally recognized brand with a supportive team culture and opportunities to grow within the transportation industry.
Apply now
Apply now

Level

JuniorL3

Location

Sparks, NV

Occupation

Customer Service Representatives

Industry

All Other Transit and Ground Passenger Transportation

Posted

2 days ago

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