Technical Field Implementation Specialist
virtual vocationsNew York, NY
Technical Field Implementation Specialist
L6
virtual vocationsNew York, NY2 days ago
Occupations
Computer and Information Systems ManagersInformation Technology Project ManagersNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesOther Computer Related ServicesAdministrative Management and General Management Consulting ServicesTo support the VA ESOM contract, the full-time remote HAM Technical Field Implementation Specialist will lead change management initiatives, train field staff on ServiceNow Hardware Asset Management, and ensure compliance with VA asset management policies while maintaining operational continuity.
Key responsibilities:
Lead site-level change management activities and deliver training to ensure successful adoption of ServiceNow HAM
Interpret VA asset management policies and provide actionable guidance to field staff, ensuring compliance and addressing non-standard scenarios
Conduct root cause analysis to resolve technical issues related to hardware asset management and provide timely support to stakeholdersRequired qualificationsBachelor's degree in business, computer science, or a related technical discipline (or 8 years of relevant experience in lieu of a degree)
5+ years of experience in relationship management, change management, or IT asset management operations
Working knowledge of IT hardware asset lifecycle activities and common device operating systems
Demonstrated experience leading organizational change, including training and stakeholder engagement
Proven ability to interpret and apply policies and directives to ensure operational alignment
Apply now (opens in a new tab)
Level
LeadL6
Location
New York, NY
Occupation
Computer and Information Systems Managers
Industry
Computer Systems Design Services
Posted
2 days ago
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