Call Center Operations Manager

ResMed is seeking a Manager, Call Center in the United States. This role involves leading a team of Customer Service Representatives to optimize performance and productivity while ensuring high levels of customer satisfaction. The successful candidate will have a strong background in call center operations and people management. Key responsibilities include performance management, coaching, and developing team members, as well as acting as a critical escalation point for customer issues. Benefits include a comprehensive package with medical, vision, dental, life insurance, and more.