Account Executive, SMB

Core Responsibilities: Build your own pipeline through regular outbound prospecting: cold calls, email campaigns, social media, and networking events. Work inbound SMB leads quickly alongside it. Understand customer requirements and communicate the value of our interpretation solutions, including AI interpreting, to key decision-makers. Run discovery calls and product demonstrations that show the features and benefits of our software. Work with the sales team to develop and carry out sales strategies that hit revenue targets. Negotiate and close deals, and build long-term customer relationships. Hand off cleanly to onboarding. Deliver timely, accurate sales forecasts and pipeline reports to the Director of Sales. Stay current on industry trends, the competitive landscape, and customer needs, and use that to inform product development and market positioning.

Ideal Candidate Profile: Strong negotiation and closing skills, with a focus on long-term customer relationships. Communicates and presents complex ideas clearly and convincingly. Self-motivated and results-oriented, proactive in finding new business. Works well independently and as part of a team. Has sold into healthcare and language access, so you know the buyers and the vocabulary. Is a high-velocity SMB SaaS rep with a strong outbound and closing rhythm. Has sold AI or automation products and can position AI interpreting with confidence. Process Improvement Skills We're Looking ForUse AI tools to research accounts and personalize outreach, then adjust based on what gets replies. Spot where leads stall between outreach, discovery, and demo, and fix the handoff. Keep CRM records clean enough that the forecast can be trusted. Share what works in calls and demos so the whole SMB team sells better. What This Role Is NotNot an SDR or lead-gen role. You close, not just book meetings. Not an account management or renewals role. New business comes first. Not an inbound order-taker. Outbound prospecting is the job.

Minimum Qualifications: 4+ years of SaaS technology sales experience. Carried and consistently met or exceeded a new-business quota in SaaS sales. Outbound prospecting experience (cold calls, email, social) that built your own pipeline. Familiarity with CRM software and sales tools. Experience with sales enablement tools, including Salesforce and other prospecting and engagement platforms. Proficient with Microsoft Office, including Outlook, Excel, SharePoint, and OneDrive. Willingness to travel for customer meetings and industry events. Anticipated travel is 10% per calendar year.