Reservation Coordinator

What You'll Do: Handle inbound calls from customers interested in travel and cruise reservations Make outbound follow-up calls to prospective travelers who have previously inquired or requested information Build rapport, answer questions, overcome hesitation, and help convert inquiries into bookings Identify opportunities to upsell customers into upgraded cabin categories and travel options Follow up consistently with prospective customers until they book or make a final decision Create and process new reservations accurately Assist travelers with cabin selections, hotel accommodations, dining preferences, special requests, and other reservation details Follow up with customers regarding reservation details, payments, deadlines, and outstanding balances Maintain accurate customer and reservation information in the company's reservation system Stay knowledgeable about destinations, cruise ships, ports, travel experiences, and available inventory Provide a high level of customer service before and after the sale

What We're Looking For: Previous inside sales, phone sales, reservation sales, or call center sales experience Experience handling both inbound and outbound customer calls A proven ability to follow up with prospective customers and close sales Confidence recommending upgrades or additional products/services Strong verbal and written communication skills Excellent organization and attention to detail The ability to manage multiple customers and follow-up tasks without letting opportunities fall through the cracks Strong computer skills, including Microsoft Office and Google Workspace Travel, hospitality, cruise, or reservation experience is helpful, but strong sales ability is more important Compensation $21.00/hour + booking bonuses Employees can earn additional bonuses for cruise cabin bookings, including higher bonus opportunities based on the cabins booked. For someone who is motivated by sales and enjoys helping customers plan memorable travel experiences, this position offers the opportunity to earn beyond the base hourly rate. This is a full-time, in-office position in the Fresno, CA area. Remote or hybrid work is not available.