Fulfillment Specialist at rightstone

Position Overview: The Aftermarket Center (AMC) Customer Fulfillment Specialist will be responsible for all activities from inquiry to remittance for orders. This includes facilitating customer transactions, order management, and overall customer service.

Key Responsibilities: Own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed. When needed, Issue Return Material Authorizations and track returns Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary Manage shop fulfillment prioritization of customer specific orders Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment Work in close partnership with sales teams on customer and order related issues Collaborate with leadership for all necessary process improvements Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities Other tasks as necessary to support the Customer fulfilment team

Qualifications: Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries)Minimum 2 years of experience in Aftermarket / Services Additional Assignment Details:

Work Schedule: M-F 40 hrs./wk. (hybrid work schedule, 3 days onsite)Right Stone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years Right Stone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who Right Stone is. If you are that candidate, we are interested in speaking with you! Right Stone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. Right Stone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Company Description: Right Stone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years Right Stone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who Right Stone is. If you are that candidate, we are interested in speaking with you! Right Stone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. Right Stone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!Right Stone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, Right Stone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: Right Stone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!