Customer Support Technician
flex dental solutionsProvo, UT
Customer Support Technician
L4
flex dental solutionsProvo, UTyesterday
Flex Dental Product Specialist Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States. This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service. This position is an in-office role in Provo, Utah.
Job Overview:
Product specialist for our applications for dental offices. (Tier 1)Providing support via chat, email, talk, remote session(s) (multi tasking required)Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email)Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative Connecting to clients via remote software
Required Experience:
Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. Ability to multi-task efficiently (providing multi-channel support simultaneously)Critical thinking/Troubleshooting Self Manage Workload (Prioritization, Time Management)Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support
Preferred Experience:
Technical Support Background (2 years of customer service experience preferred)Understanding of Windows Operating System(s)Previous High Pace Work Experience Experience with Multi-Channel Support
Apply now
Level
MidL4
Location
Provo, UT
Occupation
Customer Service Representatives
Industry
Offices of Dentists
Posted
yesterday
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