Skip to main content
McCarthy Search

Customer Service Team Leader

L4

virtual vocationsDenver, COyesterday

Occupations

Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support Workers

Industries

Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesTelephone Answering Services
Leading a remote team of Customer Service Associates, the full-time Customer Service Team Leader will coach and motivate staff to deliver exceptional customer experiences while monitoring performance and addressing escalated concerns.
Key responsibilities: Lead, coach, and motivate a team of Customer Service Associates to achieve performance goals Monitor team performance metrics and provide regular coaching and feedback Identify trends in customer issues and collaborate with stakeholders to implement solutions
Required qualifications: Previous call center or contact center experience Experience in a Team Lead, Supervisor, or equivalent leadership role Strong background in customer service operations Ability to work independently in a remote environment Willingness to work Monday through Friday, 8:00 AM - 5:00 PM PST
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

To get sharper similar jobs, create your profile using the link below.

Create profile