24/7 CX Control Tower Leader
ontracPantops, VA
24/7 CX Control Tower Leader
L4
ontracPantops, VAyesterday
Occupations
Customer Service RepresentativesCommand and Control Center SpecialistsCommand and Control Center OfficersIndustries
Telemarketing Bureaus and Other Contact CentersOther Support Activities for Road TransportationTelephone Answering ServicesOnTrac is hiring a Customer Experience Consultant to lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model. You will own real-time monitoring, rapid escalation, and high-quality communication for key customers, partnering with Operations and Quality to maintain service standards for top-tier accounts.
The role emphasizes issue resolution, cross-functional collaboration, and data-driven decisions, with a focus on improving performance and customer satisfaction
Apply now
Level
MidL4
Location
Pantops, VA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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