SERVICE ADVISOR
vermeer great plainsOklahoma City, OK
SERVICE ADVISOR
L4
vermeer great plainsOklahoma City, OKyesterday
Occupations
Industrial Machinery MechanicsInstallation, Maintenance, and Repair Workers, All OtherMaintenance and Repair Workers, GeneralIndustries
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceIndustrial Machinery and Equipment Merchant WholesalersHome and Garden Equipment Repair and MaintenanceService Advisor Oklahoma City - Oklahoma City, OK 73131
Overview
Position Type:
Full Time Job Shift: Day Education Level: Associate Degree Travel Percentage: Less than 5% Category: Service
Description
Position Title: Service Advisor
Department: Service
Reports to: Service Manager
Vermeer Great Plains 100% EMPLOYEE-OWNED COMPANYAn authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries. POSITION FUNCTION:The Service Advisor will take their first step into Service Admin leadership while using their fundamental knowledge and professionalism to provide mentorship to other Service teammates, assisting customers and thoroughly explaining their needs to ensure an excellent customer experience is delivered.
ESSENTIAL PERFORMANCE RESPONSIBILITIES:
Serve as first point of contact for service customers - professionally answer phone and greet customers Troubleshoot fundamental equipment issues with customers over the phone Input labor and notes ensuring accuracy of technician's reporting Serve as backup in work order creation process as needed Preview work orders, ensuring parts and items are on the ticket Ensure accurate communication between Parts and Service departments for proper parts ordering and delivery Review Technician notes on work performed and track work orders through computer system Estimate and/or review the estimates of the cost and time needed to do the repair, taking into account both Vermeer Great Plains' and the customer's schedule Act as the liaison between the customers and Service Department Handle warranty claims as needed Provide mentorship to Technicians and other Service Admin to include (but not limited to) the proper ticket procedures, wording, etc. Serve as a backup to the Service Manager and/or Assistant Service Manager in their absence Input call notes into Modern General filing Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc. Follow all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handbook Other duties as assigned Measure of success determined by established company guidelines, including but not limited to the ability to perform the above-mentioned duties, feedback from customers and technicians, ability to take guidance and direction from Manager professionally, and execute upon such feedback.
Qualifications:
- KNOWLEDGE, SKILLS AND ABILITIES:Must be committed to and take a pro-active approach to our Company Mission, Vision and ValuesStrong PC proficiency with MS Windows and MS Office Suite; Intelli
- Dealer a plus
- High degree of customer service to both internal and external customers
- Excellent working knowledge of labor and parts used in the maintenance and repair of equipment
- Mechanical/technical aptitude with excellent problem-solving skills and attention to detail
- Demonstrated experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration
- Excellent leadership skills
Ability to operate industrial equipment, including forklift, overhead hoist, etc.
Strong fundamental electronic diagnosing capabilities
Demonstrated safe work habits
Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Ability to conduct yourself in a professional, ethical and reliable manner
Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times
Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly
Ability to withstand moderate to high noise level in working environment regularly
Must be able to work overtime and/or weekends as neededQUALIFICATIONS:Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 4 years of progressive Technician and/or equivalent Service leadership experience in the heavy equipment, industrial equipment or automotive industry; or equivalent combination of education and experience required 4 years Vermeer Technician experience preferred 1 year of leadership experience required
Vermeer Technician Certification required within 6 months of start date2 engine manufacturer certifications preferred
Must have a valid unrestricted Driver's License and ability to maintain one throughout employment
Background check, pre-employment drug testing and clean driving record requiredFLSA status: Non-exemptEOEThe above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.
Apply now
Level
MidL4
Location
Oklahoma City, OK
Occupation
Industrial Machinery Mechanics
Industry
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
Posted
yesterday
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