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Contact Center Manager, 24/7 Service Desk & CX Leadership

L7

titan technologiesDerwood, MD13 days ago

Occupations

Customer Service RepresentativesComputer and Information Systems ManagersFirst-Line Supervisors of Office and Administrative Support Workers

Industries

Telemarketing Bureaus and Other Contact CentersComputer Systems Design ServicesComputer Facilities Management Services
Titan Technologies is seeking a skilled Contact Center Manager based in Rockville, Maryland, responsible for leading a high-volume Service Desk and Contact Center. This role requires overseeing operational functions, including workforce management and service performance. The ideal candidate should have over 5 years in a service support environment and at least 2 years in a leadership position. A strong knowledge of ITIL practices and experience with cloud-based CCaaS platforms are essential. Join us to drive customer service excellence!
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Derwood, MD

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

13 days ago

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