Student IT Support Specialist (LANCASTER CAMPUS)

Student IT Support Specialist (LANCASTER CAMPUS) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. This position will work on the Lancaster Campus of Ohio University. Please complete the online application and attach a resume, current semester class schedule and a cover letter indicating your interest. We are seeking candidates who have good interpersonal communication skills, the ability to work productively without close supervision and the ability to follow confidentiality policies. Successful candidates must have and maintain a minimum cumulative GPA of 2.0 or higher. Training will be provided for applicants who are hired. Specific departmental duties may include: Help Desk Support Answering the help desk phone, entering work orders, and resolving issues when possible Check out and deliver equipment Assisting with inventory, testing, and cleaning of computer equipment. Supporting campus projects as neededOULN Classroom Operator Support Responsible to be sure equipment is powered, connected and functioning for class Distribute and collect papers, assignments, etc. before class and return to the proper department/location immediately after class Log any classroom technical issues and relay information to appropriate support team using the Teams application Campus Event Support Setup computer, audio and AV equipment for scheduled campus events Operate equipment during event Troubleshoot any issues and resolve as necessary Return equipment to appropriate storage location(s) when event ends Duties/essential functions may include, but not be limited to, the following: Provides technical assistance to students, staff, and faculty by troubleshooting software or hardware issues, maintaining IT systems, and offering solutions to ensure smooth technological operations across the University. Provides an entry point into the field of Information Technology for Ohio University students. Level Summary - Performs basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments.