IT Operations Manager

Purpose of the Role: As the IT Operations Manager, North America, you are responsible for security, systems, and technology delivery while providing IT thought leadership and direction for our platform, which includes 600+ employees operating across multiple facilities within the US. You will lead day‑to‑day IT operations for our North American businesses, work closely with Corporate IT to align with enterprise strategy and compliance requirements, and partner with business leaders to ensure technology effectively supports strategic goals, drives results, and improves business processes. In addition, you will oversee the operational and security aspects of IT Applications and infrastructure.

Team Leadership & Vendor Management: Builds and develops high‑performing teams through coaching, performance management, succession planning, and targeted talent development initiatives. Provide guidance, mentorship, and professional development. Manage relationships with external vendors, contractors, and service providers to ensure the timely and cost‑effective delivery of IT services. Oversee contracts and service‑level agreements (SLAs) for infrastructure‑related services in the region.

Performance Monitoring & Reporting: Establish key performance indicators (KPIs) and metrics to track the performance and health of regional IT systems. Prepare regular reports for senior leadership, highlighting system performance, project progress, and any issues or risks. Implement tools and processes for proactive monitoring, issue detection, and problem resolution across IT environments.

Innovation & Continuous Improvement: Stay updated with the latest industry trends, emerging technologies, and best practices in IT infrastructure, cloud computing, and manufacturing technology. Proactively identify opportunities to enhance system efficiency, reduce costs, and support manufacturing innovation (e.g., IoT, AI, machine learning, and predictive analytics in production environments).Lead pilot projects and proof‑of‑concept initiatives that explore the potential benefits of new technologies.

Preferred Qualifications: Experience in a manufacturing environment

Compensation Information: Annual base salary range for this position is $140,000 - $170,000 with bonus. Please note that this salary information serves as a general guideline. Company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. In addition, our benefits include paid vacation, sick, holiday, and parental leave. For more details, visit our Benefits page. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.