Onboarding Specialist

Overview: Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products. We are seeking an Onboarding Specialist, which will be the customer-facing role responsible for owning the transition from Sales to Operations and leading new customers through onboarding. This position manages early discovery, deployment of the managed services tool stack, and initial assessment of the customers technical environment. The Onboarding Specialist documents how the customer operates, identifies risks and technical debt, and ensures findings are clearly handed off to the vCIO, for strategic planning and to the Projects team for scoping and quoting. The role requires executive presence, strong communication skills, and the ability to work through incomplete or inconsistent environments.