Service Advisor

Who we are: Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Gresham Toyota serves a loyal, community-oriented Toyota ownership base in the greater Portland metro's east side. Toyota guests return at a high rate -- they're consistent, scheduled, and attentive to the quality of their service experience. The advisor who manages their workload well, communicates clearly, and follows through without fail builds a book of returning guests that drives steady, compounding earnings over time.

What you'll do: Manage a high-volume repair order workload with accuracy and professionalism -- writing ROs clearly, tracking progress across multiple active vehicles simultaneously, and communicating status to guests proactively Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return -- ensuring every interaction reflects genuine care and honest communication Translate technical repair findings into clear, confident guest communication -- presenting recommendations honestly and obtaining authorization accurately Build precise estimates and commit to realistic timelines -- then follow through on every commitment made Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule Identify and present additional service recommendations that protect guest safety and vehicle performance Maintain accurate DMS records and uphold all documentation and compliance standards What we're looking for 2+ years of service advisor experience -- required. Dealership service advisor experience strongly preferred Toyota or Lexus experience a meaningful plus -- familiarity with Toyota service processes, TMS programs, and the brand's high-retention ownership base is an advantage from day one Proven ability to manage a high repair order workload with accuracy and composure -- volume is real here and the advisor who thrives in it earns accordingly Strong customer service instincts -- you communicate clearly, follow through without gaps, and earn guest trust through consistency rather than personality alone Organized and detail-oriented -- accurate estimates, complete documentation, and on-time delivery are non-negotiable Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred Valid driver's license with a clean driving record What we offer OTE of $40,000 - $120,000+/yr Paid Toyota manufacturer and product training Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard Employee vehicle purchase and service discounts Why Gresham Toyota Toyota's ownership base has one of the highest service retention rates in the industry -- Gresham's loyal, community-oriented guests return on schedule and build relationships with the advisors who take care of them consistently High volume with high retention is the right combination for an advisor who wants to build a strong book of returning guests -- the earnings potential at $120,000+ reflects what the right advisor can build here over time Gresham's position on Portland's east side puts this store at the center of a growing, working community where trust and follow-through carry real weight -- the advisor who earns that trust keeps it for years Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction If you're an experienced service advisor who can manage a high-volume Toyota service drive with accuracy, clear communication, and genuine care for every guest -- and you want to build a book of returning clients in a loyal Pacific Northwest community where that consistency pays -- we'd like to meet you.