Project Manager- Contact Center and Change Management

ole Purpose: Lead the seamless onboarding and operational adoption of new technologies and service lines into the contact center. Team Leadership: Direct a dedicated team of onboarding specialists and project managers supporting IT, HR, Payroll, and Operations front-line teams. Technology Delivery: Manage the end-to-end integration of contact center platforms, routing tools, and digital capabilities. Change Management: Implement human-centered change strategies and training alignment to ensure high agent adoption and minimal operational disruption. Cross-Functional Governance: Partner with IT, WFM, and operational leaders to manage release schedules, project risks, and readiness checklists.