Access Control PE Portfolio Company CEO

Company’s Website: ww3.websterlock.com

Annual Compensation (Details below)

Equity / Profit Sharing PlanBACKGROUNDWe are a low-profile, value-oriented holding vehicle modeled after Berkshire Hathaway. The founders/investment team is comprised of value investors from Apollo Global Management (~$80bn private equity group) and Viking Global Investors (~$50bn hedge fund). We have various portfolio companies or ‘platforms’ (also known as rollups, aggregations, or buy-and-builds). Each platform is capitalized with a long-term equity base and has the sole mandate of compounding cash flows for the long term, primarily through M&A. We have a broad mandate and look for opportunities across industries, geographies and the capital structure, although our primary focus is on rollups. We are seeking a full-time General Manager to be the day-to-day operational leader of NYC’s locksmith and access control company (~75 employees, ~40) service vehicles). The General Manager will report to the COO of the Badlands Security Company, a sub-holdco focused on Locksmith & Access Control businesses. We are building the leading commercial services business in the Northeast through targeted acquisitions and operational excellence. This is a hands-on management role ensuring smooth operations across multiple divisions, managing department heads, building and executing on KPIs, and executing growth strategies. SPECIFIC DUTIES AND RESPONSIBILITIESAn initial preview of the responsibilities & tasks are as follows (there will be more, but this will give you a general sense of the roles & responsibilities):Field Operations & Dispatch Own end-to-end field operations across all 5 NYC boroughs; drive technician productivity, utilization, and job throughput (~50 total); oversee dispatch function (4 service managers) – job scheduling, truck deployment, backlog management; identify and eliminate operational inefficiencies across service delivery Workforce Management Manage dispatchers and department heads; own field workforce performance – accountability, discipline, retention; partner with dispatchers on technician hiring and onboarding; build a performance-oriented field culture without disrupting a stable, long-tenured workforce Technology & Systems Build reporting and dashboards to provide management visibility into job-level profitability, technician productivity, and customer performance; Lead migration from legacy field service management platform to modern, cloud-based solution; Identify and close other operational technology gaps Customer & Account Management Assume operational responsibility for key customer relationships; Maintain highest levels of service quality and responsiveness across ~900 property manager and landlord accounts Estimating & Pricing Oversee estimating function – ensure quote accuracy, margin discipline, and pricing consistency; implement pricing governance with clear approval thresholds; identify where the business is leaving money on the table Vendor Management Own day-to-day vendor relationships across key suppliers; understand and protect preferential purchasing terms FinancialDrive margin improvement through operational efficiency and capacity expansion; support AR collections process – ensure service managers and field operations enable fast and efficient billing and collections GrowthIdentify organic growth opportunities (e.g., capacity, service line expansion, geographic coverage); support platform M&A integration and cross-selling as Badlands acquires additional businessesIMPORTANT NOTEAt Tucker’s Farm, we hire for attributes and potential over specific experience or formal education. We’re looking for hungry, go-getter individuals who are excellent problem solvers and have a drive to succeed in operations. Your experience could vary widely, and we encourage applications from diverse backgrounds. KEY ATTRIBUTES WE’RE LOOKING FORExcellent verbal communication skills, Hunger and drive to succeed in a fast-paced environment Ability to thrive without extensive structure Strong project management skills (i.e., superb at to-do-lists, meticulous execution managing multiple workstreams and correspondence with vendors) Highly organized, exceptional attention to detail, and solutions-orientedYOUR BACKGROUND MIGHT LOOK LIKE10+ years field service operations experience – security, access control, HVAC, facilities, or adjacent trade services Proven track record running a field workforce of similar scale and complexity Hands-on operator – comfortable in the field, credible with technicians Experience with field service management platforms – Service Titan familiarity a strong plusNYC market experience preferred“Roll-up your sleeves” approachPE-backed or high-growth environment experience a plus Fluency or working proficiency in Spanish preferred but not requiredCOMPENSATION STRUCTURE Base salary of $200,000 Bonus of up to 30% of salary based on specific performance KPI metrics such as revenue growth, total technician hours, utilization Equity / Profit Sharing Plan Healthcare / Benefits 401k MatchCar & Gas AllowanceNEXT STEP Please submit your resume and a 3-5 minute video (consisting of a personal introduction and why you’d be a good fit for the job) to hiring@tuckersfarm.com to be considered.