Customer Support Supervisor
virtual vocationsDenver, CO
Customer Support Supervisor
L5
virtual vocationsDenver, COyesterday
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersIndustries
Automobile and Light Duty Motor Vehicle ManufacturingCustom Computer Programming ServicesNew Car DealersLeading a team in a full-time remote capacity, the Customer Support Supervisor will oversee daily operations, ensure adherence to service-level agreements (SLAs), and drive quality improvement initiatives within a healthcare service environment.
Key responsibilities:
Lead, coach, and develop a customer support team, providing performance feedback and training to meet established expectations
Monitor and manage SLAs, productivity, and operational performance, identifying and addressing performance issues promptly
Develop and maintain a quality program with measurable standards and continuous improvement activities across the operation
Required qualifications:
Minimum of 2 years of direct supervisory experience in a customer service or healthcare operations environment
Experience supervising a team of 5 or more employees in a relevant service environment
Proven ability to manage SLAs, KPIs, and operational reporting, with experience implementing action plans for performance gaps
Experience in developing and managing a quality assurance/quality monitoring program
Strong leadership and organizational skills with the ability to manage complex workflows and resolve escalated issues
Apply now
Level
SeniorL5
Location
Denver, CO
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Automobile and Light Duty Motor Vehicle Manufacturing
Posted
yesterday
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