Head of Customer Operations

Korn Ferry has partnered with our client on their search for the role, Head of Global Operations.headquartered global manufacturer of industrial solutions. With approximately 6,000 employees, operations in more than 30 countries, and fiscal 2025 revenue of approximately $1.5 billion, the company serves a diversified customer base. The organization is continuing to expand its capabilities through innovation, operational excellence, and strategic acquisitions. The Head of Global of Operations holds a leadership responsibility for the operational performance across the company's multinational manufacturing operations. This role oversees the strategic alignment of multiple plants to ensure excellence in quality, service, cost, compliance, and safety. As a leader, you will be responsible for developing regional talent, optimizing cross-site production flow, and ensuring regional revenue and profit targets are met. This role is the primary architect of the multi-site strategic manufacturing & operations plan, ensuring it is positioned to meet both current and future business demands. The successful candidate will be a multi-site operations leader who combines manufacturing & supply chain depth, Lean operating discipline, data fluency and the leadership maturity to build capability through others. it requires a servant leader who can coach, standardize, influence and scale sustainable performance Scope: The Head of Global of Operations will have responsibility for multiple facilities across North America and Asia. Operational Excellence: Standardize and maintain operating systems that drive repeatable processes and lead standard work across multiple locations, fostering a culture of continuous improvement and visual performance management. Strategic Resource Planning: Lead end-to-end resource planning—including people, assets, space, and systems—across the US to achieve regional revenue, profit, and service targets. Cross-Functional Partnership: Act as a fact-centered strategic partner for global functions (Finance, Supply Chain, Engineering), driving improvements that transcend individual plant boundaries. Establish and scale a regional safety culture underpinned by reflexive leadership engagement and the systematic removal of risk-related behaviors across all sites. Governance & Compliance: Ensure all company, regulatory, and customer-specific policies are integrated and followed by site leadership teams throughout the region. Create and execute an annual regional improvement plan that provides a credible roadmap for advancing safety, quality, delivery, and cost metrics. Data-Driven Capability Building: Expand regional competency in data collection and rapid improvement cycles, ensuring sites can implement useful control systems and act on performance data. Serve as the primary owner for organizational health, ensuring employees understand work systems and that sites are adequately resourced to withstand leadership attrition. Bachelor's degree from an accredited university or college. MBA is preferred. A minimum of 10 years of progressive operations leadership, including overseeing multiple sites. SAP, Oracle, Microsoft Dynamics) in a manufacturing environment. Extensive experience managing diverse teams, including both exempt-level plant management and nonexempt employees. Proven strategic planning and communication skills, with the ability to influence at the executive level. Analytical Skills: Proven ability to analyze metrics, financial reports, and performance data to effectively translate complex ERP data into actionable business insights for senior leadership. Change Management: Proven experience leading teams through technology transitions or system-driven process improvements.