Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch)
excelgensDetroit, MI
Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch)
L4
excelgensDetroit, MItoday
Project Coordinator/Specialist-III(Specialist, Platform Innovation – Launch)
Location:
Detroit Metro, MIThe Platform Innovation team leads the strategy, launch, and scaling of our client's emerging initiatives for its white-label restaurants business.
About the Role:
Our Client is looking for a Launch Specialist to travel to restaurants to onboard them to their products and enhance their experience throughout their lifecycle on the platform. You'll work cross-functionally with Sales, Account Management, Operations, Product, and Analytics teams to create a seamless and engaging merchant experience. You will report to the Onboarding Lead for your geographic area within the Platform Operations organization. This is a partially remote, partially in-office, and heavily travel-based role, requiring regular travel to merchant restaurant locations within your region and across the country.
Key Responsibilities:
Interface directly with merchant restaurants and continuously work to improve their experience.
Create and execute merchant onboarding strategies that deliver a seamless onboarding experience.
Perform significant hands-on, in-store work, including training restaurant staff on how to effectively use new platforms.
Develop merchant training materials that improve staff understanding and product adoption.
Learn DoorDash software configurations and oversee implementation of digital ordering and SaaS tools.
Identify opportunities to improve existing merchant workflows, increase adoption, and maximize revenue.
Deliver immediate results while adapting to an evolving and fast-paced environment. Identify opportunities for improvement and help shape the direction of the company.
Key Qualifications:
- Bachelor's degree or equivalent work experience.5+ years of experience in restaurant/bar management, customer support, or hospitality.
- Strong ability to complete tasks accurately, effectively, and on time, with exceptional attention to detail.
- Excellent internal and external customer support skills. Demonstrated ability to work successfully cross-functionally with multiple departments.
- Naturally proactive and comfortable operating at a detailed, hands-on level.
- Spanish fluency is a plus.
- Must have a reliable vehicle and valid driver's license.
- Key Role Priorities1. Restaurant Management — Highest Priority
- The candidate's core background should be entirely focused on restaurant operations/management.
- Strong restaurant management experience is more important than technical or POS installation experience.
- Technical/POS installation experience is not required.2. Tech Savviness
- Must be intellectually curious and technically adept.
- Candidates should demonstrate natural comfort with technology.
- Preference for restaurant managers who have used, configured, or helped implement POS systems during their management experience.3. Travel & Mobility
- High mobility and frequent travel flexibility are essential.
- Candidates must be comfortable regularly traveling to merchant restaurant locations within their region and potentially across the country.
Ideal Candidate Profile:
Apply now
Level
MidL4
Location
Detroit, MI
Occupation
Project Management Specialists
Industry
Limited-Service Restaurants
Posted
today
To get sharper similar jobs, create your profile using the link below.