Manager of Customer Success

Key responsibilities: Own SMB net revenue retention and churn reduction through strategic initiatives and risk detection systems Hire, coach, and develop a team of SMB Customer Success Managers, fostering a culture of accountability and growth Streamline onboarding processes to ensure quick activation and maximize product adoption across new clinics

Required qualifications: 5+ years in customer success or account management within SMB-focused SaaS, including 2+ years in a management role Proven experience in reducing churn and improving onboarding metrics through data-driven processes Strong analytical skills with the ability to write SQL and interpret data dashboards Hands-on experience with AI tools and automation to enhance customer success workflows Familiarity with CRM and customer success tools such as Salesforce or Gainsight