Peer Support Manager

Peer Support Manager The Peer Support Manager leads and strengthens Plymouth Housing's peer support program across the organization's housing portfolio. This role supervises Certified Peer Support Specialists and the Lead Peer Support Specialist, ensuring peer services are resident-centered and aligned with Plymouth Housing's mission, Housing First philosophy, harm-reduction practices, trauma-informed care, and recovery-oriented principles. The Peer Support Manager provides administrative and peer-support-specific supervision; supports staff development, role clarity, and ethical practice; and helps build a sustainable, organization-wide peer program. Working closely with property-based teams, Integrated Care, Resident Well-Being, and other internal and community partners, this role expands opportunities for resident connection, wellness, recovery, self-advocacy, and belonging. Primary responsibilities include supervising, coaching, mentoring, and supporting Certified Peer Support Specialists and the Lead Peer Support Specialist across Plymouth Housing properties; providing regular administrative and peer-support-specific supervision; supporting staff onboarding, orientation, professional-development planning, training, retention, wellness, and team cohesion; ensuring peer staff understand and practice appropriate confidentiality, consent, documentation, professional boundaries, ethical use of lived experience, and escalation procedures; promoting peer-support services grounded in shared experience, mutuality, empowerment, respect, hope, self-determination, recovery, and resident choice; supporting peer staff in providing voluntary, relationship-based, strengths-based services that honor each resident's culture, voice, safety, dignity, goals, and individual pathway of recovery; partnering with building teams, Integrated Care, Resident Well-Being, and other departments to identify resident needs, service gaps, and opportunities for responsive peer-support programming; leading the development and implementation of resident groups, recovery activities, wellness opportunities, community-building events, and connections to internal and community resources; developing scalable peer-program tools, including supervision practices, onboarding materials, training resources, role expectations, program curricula, documentation standards, policies, workflows, and standard operating procedures; supporting staff in applying strengths-based practice, natural-support mapping, OARS communication skills, recovery and resilience principles, SMART Goals, self-advocacy, and appropriate story sharing; leading and supporting program planning, evaluation, quality-improvement efforts, and practical changes that strengthen peer services and resident well-being; collecting, maintaining, and reviewing program data, staff feedback, resident feedback, service trends, and other information to identify training needs, service gaps, and improvement opportunities; maintaining accurate, timely, secure records related to supervision, staff development, resident programming, training, outreach, data collection, and quality-improvement activities; collaborating with organizational leaders, data and evaluation partners, clinical staff, research partners, and community organizations to support program growth, learning, and effective coordination; and educating staff and partners about peer support, recovery-oriented services, harm reduction, stigma reduction, and Plymouth Housing's mission and community impact. Knowledge, skills, and attributes include building trust and working respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging; using self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect; demonstrating a strong commitment to Housing First, harm reduction, trauma-informed care, recovery-oriented practice, cultural responsiveness, and resident-centered services; understanding and applying core peer-support principles, including shared experience, mutuality, empowerment, respect, hope, self-determination, and recovery; demonstrating knowledge of peer-support ethics, confidentiality, consent, professional boundaries, reflective supervision, and intentional use of lived experience; providing supportive, accountable supervision and coaching that promotes staff wellness, professional growth, role clarity, skill development, and quality service delivery; understanding the distinction between peer support, clinical services, case management, and other supportive-housing roles; demonstrating strong facilitation, communication, coaching, relationship-building, conflict-resolution, organizational, and problem-solving skills; developing and delivering effective training, practical tools, curricula, workflows, policies, and standard operating procedures; using resident and staff feedback, data, and best practices to guide program development and continuous improvement; maintaining accurate documentation, protecting confidential information, managing multiple priorities, and meeting deadlines; and demonstrating proficiency with Microsoft Office Suite and the ability to use databases, virtual-meeting platforms, online research tools, and other technology to support program operations. Qualifications include a high school diploma or equivalent and at least three years of experience in the program specialty, or an equivalent combination of education, professional experience, and lived experience; active Washington State Certified Peer Support Specialist certification required, unless the candidate holds an LICSW, LMHC, LMFT, SUDP, or another qualifying credential recognized by Plymouth Housing; four or more years of experience in social services, supportive housing, community advocacy, behavioral health, mental health services, substance-use-disorder services, or a related field; two or more years of supervisory, lead, mentorship, coaching, or staff-development experience; experience with peer-support staff preferred; at least two years of experience in clinical, behavioral-health, mental-health, or substance-use-disorder services; supervised practicum experience may be considered; demonstrated experience supporting people with complex needs through person-centered, trauma-informed, strengths-based, recovery-oriented, and harm-reduction approaches; experience developing, implementing, evaluating, or improving programs, training curricula, policies, workflows, tools, or quality-improvement processes; experience supporting or supervising staff who use lived experience professionally preferred; Washington State Department of Health Approved Supervisor status preferred; candidates supervising Peer Support Specialist Trainees must meet Approved Supervisor requirements or work under a documented joint-supervision arrangement until eligible; and familiarity with WRAP, WHAM, person-centered planning, recovery-oriented systems of care, contingency management, and community-based behavioral-health resources preferred. Join us and be a catalyst for positive change! Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.