Card Fraud Customer Service

discoverNewark, DE8 days ago

$17.00 to $19.40 per hour

Occupations

Customer Service Representatives Computer User Support Specialists Receptionists and Information Clerks

Industries

Telemarketing Bureaus and Other Contact Centers Credit Card Issuing Other Activities Related to Credit Intermediation

Job Description: Discover offers a flexible work environment with options for 100% remote, hybrid, or onsite work. We provide eligible employees with a one-time $500 home office setup allowance and a $60 monthly remote work expense stipend. Our culture is built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together. Join us to do meaningful work from Day 1 at a leading digital banking and payments company that values your uniqueness and growth. Our next class begins in June 2025. We are currently hiring for various shifts, including: 10:00 AM - 2:00 PM EST (Ohio, Delaware, Pennsylvania, Maryland, New Jersey) 9:00 AM - 1:00 PM CST (Illinois) 8:00 AM - 12:00 PM MDT (Utah) 7:00 AM - 11:00 AM MST (Arizona)

Note: Shifts are Monday through Friday, with weekends as assigned.

Responsibilities: Resolve cardmember inquiries related to fraud or security concerns, including verifying transactions, caller authentication, and reporting fraud. Handle incoming calls and referrals, and make outbound calls as needed. Manage and escalate risks and customer-impacting issues. If working from home, maintain a quiet workspace with a minimum internet speed of 100 MBPS download and 10 MBPS upload, using a wired connection. Utilize provided equipment, including monitors, laptop, keyboard, mouse, and headset, and participate in comprehensive training.

Qualifications: High school diploma or GED At least 1 year of call center or customer service experience Physical and Cognitive Requirements Must be able to remain stationary, operate office equipment, communicate verbally and in writing, and complete skill assessments. Reasonable accommodations are available for qualified individuals with disabilities. Applicants must be authorized to work in the U.S. without sponsorship.

Additional Information: The application deadline is May 9, 2025. Compensation ranges from $17.00 to $19.40 per hour, plus incentives. Discover offers comprehensive benefits, including paid leave, 401(k), health insurance, and more. We are an equal opportunity employer committed to diversity and inclusion. For accommodations during the application process, contact Hire Accommodation@discover.com.

Apply now

Level

JuniorL3

Salary

$17.00 to $19.40 per hour

Location

Newark, DE

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

8 days ago

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