Overview:
As Digital Solutions & Success Leader, you will shape and scale digitally enabled client solutions that combine CHA’s engineering expertise with data, analytics, automation, and AI. You’ll collaborate with the Chief Digital Officer, business leaders, and delivery teams to drive adoption, measure impact, and deliver real client value. You’ll lead pilots, launches, and change efforts, translating complex capabilities into compelling business outcomes for diverse stakeholders. This role offers meaningful impact at the intersection of technology, infrastructure, and client success.
Responsibilities:
Champion digitally enabled client solutions with clear value propositions and success stories Translate technical capabilities into business outcomes for executives and project teams Partner with leadership and development teams to shape priorities, roadmaps, and delivery approaches Plan and manage pilots, launches, and deployments across scope, schedule, risks, and governance Support client meetings and pursuits as a subject matter expert on digitally enabled solutions Lead communications, training, change management, and enablement to drive adoption Engage with key clients to understand goals, guide solution adoption, and capture feedback Define and track adoption, outcomes, delivery performance, and financial impact, providing leadership with recommendations
Key requirements:
Bachelor's degree in a related field (Engineering, Architecture, Construction Management, Environmental Science, Business) Minimum of 12 years in architecture, engineering, construction, infrastructure, or built-environment industries Experience in water/wastewater, facilities, asset management, power delivery, transportation, or related infrastructure sectors preferred Proven track record in delivering digital or data-driven client solutions Experience in client-facing consulting or advisory roles with senior stakeholders Strong program management and change/adoption skills Excellent communication and storytelling abilities Familiarity with analytics, automation, AI, IoT, GIS, digital twins, asset management, monitoring; experience with software/product development teams Professional credentials (PE, PMP, or similar) preferred excellent communication and storytelling relationship-building influencing without authority analytics automation AI