Desktop Support Analyst
alderson loopBaltimore, MD
Desktop Support Analyst
L3
alderson loopBaltimore, MD3 days ago
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsComputer Occupations, All OtherIndustries
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related ServicesAlderson Loop is seeking two Desktop Technicians to support an innovation hub at a Fortune 500 investment firm in Owings Mills, Maryland. This is an onsite, customer-facing role. Technicians spend much of the day helping users in person, resolving software issues and providing a professional walk-up support experience.
Responsibilities:
Troubleshoot desktop software issues, including common Microsoft 365 and Office questions.
Assist users face-to-face, explain solutions clearly and follow issues through to resolution.
Replace simple peripherals such as headsets and mice.
Document work in a ticketing system and escalate complex hardware issues to the appropriate team.
Work alongside the onsite desktop team to keep support responsive and consistent.
Qualifications:
- 1-6 years of desktop or help desk support experience, including in-person support.
- Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel.
- Excellent customer service and comfort interacting with users throughout the workday.
- Experience with Service
- Now or a similar ticketing system preferred.
- Walk-up support or innovation hub experience strongly preferred. Financial services experience and familiarity with Excel macros are pluses.
Apply now
Level
JuniorL3
Location
Baltimore, MD
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
3 days ago
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