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Office Coordinator, Lead - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

L5

keck medicine of uscLos Angeles, CAyesterday

Occupations

Medical Secretaries and Administrative AssistantsSecretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveOffice Clerks, General

Industries

General Medical and Surgical HospitalsOffices of PhysiciansSpecialty Hospitals
Lead Office Coordinator The Lead Office Coordinator manages and provides departmental support to multiple divisions of the Patient Accounting Department by performing general business office support tasks. Lead Office Coordinator duties include facilitating and supporting that all assigned Office Coordinator tasks are completed timely. Tasks include daily review of processing mail correspondence for our collection staff. This position will be responsible for a variety of tasks including medical record requests, refunds, new hire training, system access, and monitoring correspondence systems. In addition, this position will be responsible for assigned worklist and maintaining patient account updates in the variety of Patient Accounting systems, additional ad-hoc tasks including vendor management and invoices, and being able to communicate and work collaboratively with internal and external departments.
Essential Duties:
  • Supports the department supervisor by validating the daily assigned tasks are completed timely and accurately.
  • Uses initiative to resolve problems with appropriate action and follow-through, including documentation when involved in patient/department issues.
  • Independently completes assigned tasks with minimal supervision.
  • Accommodates to changes in workload within the department by assisting others.
  • Demonstrates excellent communication skills; demonstrate respect and cooperation with all staff.
  • Including department coverage to meet operational goals.
  • Processes correspondence within the established timeline of 5 days from receipt.
  • Provide vendor support with problem solving and operational oversight of providing additional documentation requests.
  • Responsible for onboarding and training staff.
  • Participates in department Performance Improvement work team projects
  • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
  • Works with various hospital personnel to resolve patient/department issues.
  • Performs other duties as assigned.
Required Qualifications:
  • High school or equivalent 3-5 years Clerical experience in a hospital office setting
  • Excellent organizational skills, detail oriented with strong ability to multi-task.
  • Customer Service skills including problem resolution and patient satisfaction.
  • Ability to maintain confidential information.
  • Knowledge of general office theory, office machinery and equipment, such as Word processors, Excel, photocopiers and basic hands-on computer Operation skills.
Preferred Qualifications: Bachelor's degree Familiarity with medical terminology.
Required Licenses/Certifications: Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
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Level

SeniorL5

Location

Los Angeles, CA

Occupation

Medical Secretaries and Administrative Assistants

Industry

General Medical and Surgical Hospitals

Posted

yesterday

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