Leidos is seeking an experienced Generative AI Solution Engineer to design, deliver, and operate AI-enabled customer service for the HUD FHA Resource Center. The selected candidate will lead implementation of AI self-service and agent assistance for voice and chat that is grounded in approved HUD content, protected by guardrails, and hands off smoothly to customer service representatives. The ideal candidate has taken generative AI from pilot to production in a customer-facing setting, knows when to configure a platform’s built-in AI capabilities and when a custom build is justified, and can produce the evidence that federal AI governance and security reviews require. This is an exciting opportunity to work with emerging AI technologies, solve complex technical challenges, and make a meaningful impact while supporting a federal customer.
Please Note:
100% Remote | Candidate must reside within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC / Gaithersburg, MD Metro Area.
Required Qualifications:
Bachelor’s degree and 8+ years of software engineering or cloud development experience. At least 3 years of Generative AI or LLM application development experience. Delivered at least one customer-facing generative AI solution from pilot to production, with measurable results (for example, resolution rate, answer accuracy, or customer satisfaction). Strong software development skills (for example, Python) and experience building production cloud solutions, preferably on AWS. Hands-on experience building AI agents, RAG patterns, and vector-based retrieval on a cloud contact-center, CRM, or generative AI platform (for example, Amazon Connect or Amazon Bedrock). Experience with APIs, distributed systems, and secure cloud architecture. Ability to work effectively in a regulated government environment, including working with security staff on NIST SP 800-53 control documentation for the systems the candidate builds. U.S. Citizen. Ability to obtain and maintain a Public Trust security clearance.
Preferred Qualifications:
AWS certifications such as Generative AI Developer – Professional, Machine Learning Engineer – Associate, AI Practitioner, Security – Specialty, or Solutions Architect – Professional, or equivalent contact-center or CRM platform AI certifications. Experience with contact-center AI features such as AI agents, agent assistance, conversation analytics, and automated quality evaluation. Experience evaluating and selecting foundation models on accuracy, latency, cost, and FedRAMP authorization status. Familiarity with FedRAMP environments and government AI governance requirements, such as OMB M-25-21, the NIST AI Risk Management Framework and its Generative AI Profile (NIST AI 600-1). Experience with Amazon Bedrock Agents, AgentCore, LangChain, Strands Agents, or other agent development frameworks, and with the Model Context Protocol (MCP). Experience with CRM platforms such as Salesforce Service Cloud, including their native AI agent and agent-assist features. Experience migrating a contact center between platforms, and with multilingual voice and chat bots. Ability to explain AI risks, tradeoffs, and results clearly to program leaders, security reviewers, and non-technical stakeholders. Additional Notes This is a 100% telework/remote opportunity. However, candidates must reside within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC / Gaithersburg, MD Metro Area. Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you. The anticipated program salary budget for this role is approximately $130,000 to low/mid $150,000 with limited flexibility based on qualifications and assessment (no guarantees). At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: November 10, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $107,900.00 - $195,050.00 Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.
Pay and Benefits:
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.