Customer Service Systems Specialist

Your day-to-day: Execute and optimize VMI ordering processes. Analyze demand trends and inventory availability. Maintain VMI catalogs, item rules, and location data. Support fulfillment and sales needs with Logistics and Commercial teams. Monitor EDI transactions, including POs, POAs, invoices, ASNs, and catalogs. Troubleshoot failed, missing, or stalled transactions. Maintain UPCs, customer mappings, and ship-to data. Support item lifecycle changes. Configure, test, and onboard EDI partners. Resolve mapping, inventory, file, and data issues. Communicate corrective actions to stakeholders. Collaborate across business functions. Maintain SOPs and recommend automation improvements. Who we're looking for: Bachelor's degree in Business, Supply Chain, Information Systems, or related field preferred; equivalent experience considered.4+ years of customer service or sales experience. Experience with VMI platforms. Knowledge of EDI standards and processes (X12, XML).Experience with Microsoft Dynamics 365 FO and/or SAP S/4HANA.Experience with SPS Commerce and Data Masons preferred. Strong analytical, troubleshooting, communication, and critical-thinking skills. Attention to detail and ability to manage transactional data. Customer-focused with the ability to explain technical issues to non-technical stakeholders. Legally authorized to work in the U.S. without sponsorship now or in the future.

What we offer: Competitive salary, bonus eligibility, medical, dental, vision, 401(k) with company match, wellness programs, commuter benefits, pet insurance, PTO, and more. Smart Work hybrid flexibility. Opportunities to innovate, grow, and make an impact. An inclusive culture where every contribution matters. Global career development opportunities. The chance to help improve the lives of millions of adult smokers.