Customer Service Coordinator

Position Summary: We are seeking an experienced Customer Success Coordinator to support customer relationships, scheduling, and service operations. This mid-level, in-office role requires strong judgment, responsiveness, and the ability to manage complex coordination independently in a fast-paced environment.

Key Responsibilities: Independently manage complex scheduling and coordination using Outlook calendars Serve as a primary customer point of contact, providing proactive outreach and follow-up Coordinate service projects, preventive maintenance schedules, and internal resources Arrange technician travel including airfare, hotels, and itineraries Identify and recommend additional services or upsell opportunities based on customer needs Maintain accurate documentation and professional communication via email and Microsoft Teams Collaborate closely with technicians, operations, and leadership to ensure service delivery

Qualifications: 3+ years of experience in customer success, scheduling, operations, or coordination roles Strong background in high-volume scheduling and customer communication Proven ability to work independently and manage shifting priorities High level of organization, accuracy, and responsiveness Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word) Comfortable working with technology and adapting to new systems Experience coordinating travel arrangements preferred Work Location In-office position