Rental Supervisor

Job Summary: Responsible for providing high-end customer service and supporting overall store operations. The Rental Supervisor directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises sound decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop. Job Specifications: Starting Wage: $18.00/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time

Job Responsibilities: Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest-focused service Support the Manager in opening/closing procedures, staffing assignments, and workflow management Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly Monitor rental flow to reduce wait times and improve guest experience Supervise Rental Attendants, Leads, and support staff during assigned shifts Provide hands-on coaching, real-time feedback, and support adherence to service standards Protect company assets through effective loss prevention techniques and by managing inventory for rental products Manage operational budgets and payroll while aligning staffing and spending with operational needs Assist with training new employees on equipment handling, sizing, safety protocols, and guest service Promote a positive, inclusive, safety-first work environment Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPsMonitor workspace for hazards; take immediate corrective action when needed Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks Other duties as assigned

Job Requirements: High School Diploma or GED Equivalent.1-2 years of experience in rentals, outdoor recreation, retail, or hospitality Previous supervisory or team-lead experience strongly preferred Experience working in a fast-paced, customer-facing environment Ability to work a flexible schedule including nights, holidays, and weekends Ability to lift 30-50 lbs regularly (moving equipment)