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McCarthy Search

Sr. ServiceNow Developer

L6

insight globalMinneapolis, MN8 days ago

Occupations

Software DevelopersComputer Systems Engineers/ArchitectsComputer Systems Analysts

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
ServiceNow Developer/Administrator
Required Qualifications:
  • 5+ years of ServiceNow development or administration experience, including responsibility for complex enterprise implementations.
  • Hands-on experience implementing and supporting ServiceNow ITOM capabilities and integrations.
  • Demonstrated experience with CMDB architecture, CI class modeling, relationships, data sources, reconciliation, health metrics, and governance.
  • Practical experience applying CSDM concepts to services, applications, offerings, and supporting technical infrastructure.
  • Advanced JavaScript and ServiceNow scripting skills, including Glide APIs and both client-side and server-side development.
  • Experience with Discovery patterns, probes and sensors, credentials, schedules, MID Servers, and troubleshooting discovery results.
  • Experience developing integrations using REST APIs, IntegrationHub, import sets, transform maps, and scripted interfaces.
  • Strong understanding of ServiceNow security, roles, ACLs, scoped applications, update sets or application deployment, and source control practices.
  • Strong analytical, troubleshooting, documentation, and communication skills.
  • Ability to lead technical work, manage competing priorities, and collaborate effectively with technical and non-technical stakeholders.
Preferred Qualifications:
  • Experience with Service Mapping, Event Management, Agent Client Collector, Service Graph Connectors, or cloud discovery.
  • Experience establishing CMDB governance, data certification, remediation processes, and dashboards for CMDB health and CSDM adoption.
  • Experience with ITSM processes such as Incident, Request, Change, Problem, Knowledge, and Asset Management.
  • Experience with automated testing, upgrade planning, clone management, release management, and production support.
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
  • Relevant ServiceNow implementation specialist certifications, particularly in Discovery, Service Mapping, or ITOM.
  • Experience mentoring junior developers and contributing to technical design or architecture decisions.
  • Ability to work in person three days per week.
Key Responsibilities:
  • Lead the design, development, configuration, testing, deployment, and ongoing support of ServiceNow solutions across ITSM and ITOM.
  • Design and enhance ITOM capabilities, including Discovery, Service Mapping, Event Management, and related integrations and automation.
  • Own and improve CMDB architecture, data quality, health, governance, identification, reconciliation, normalization, and lifecycle processes.
  • Advance CSDM adoption by aligning business applications, application services, technical services, service offerings, and supporting infrastructure to an agreed data model.
  • Configure and develop Flow Designer flows and subflows, IntegrationHub spokes, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, scheduled jobs, and Service Catalog solutions.
  • Develop and support integrations using REST/SOAP APIs, MID Servers, import sets, transform maps, IntegrationHub, and other enterprise integration patterns.
  • Troubleshoot complex platform, discovery, credential, integration, data, performance, workflow, and access issues; identify root causes and implement durable fixes.
  • Create technical designs, implementation plans, test cases, deployment documentation, support procedures, and platform standards.
  • Perform technical reviews and provide mentoring and guidance to developers and administrators.
  • Partner with platform owners, architects, infrastructure teams, security teams, business analysts, and process owners to translate requirements into maintainable ServiceNow solutions.
  • Support Agile planning, backlog refinement, estimation, demonstrations, release activities, and production support.
  • Promote platform governance, upgrade readiness, secure development practices, reuse, maintainability, and alignment with ServiceNow best practices.
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Level

LeadL6

Location

Minneapolis, MN

Occupation

Software Developers

Industry

Computer Systems Design Services

Posted

8 days ago

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