Service Technician

Essential Responsibilities: include the following. Other duties may be assigned by the Service Manager.  Responsible for on-site installations, warranty and non-warranty service calls, customer training, product upgrades and in-house product repairs of Presetter products to meet or exceed customer requirements and expectations.  Be available for travel whenever necessary as scheduled by Service Manager.  Diagnose errors or technical problems and determine proper solutions in a timely manner.  Produce timely and detailed service reports.  Engage in ongoing training to retain a competent level of knowledge to effectively execute the responsibilities of the position.  Provide on-site and in-house product and technical support to the Omega Sales Team and its representatives.  Support continuous service training and support of worldwide service organization.  Report and communicate with the Service Manager all issues beyond the scope of the standard reports that impact customer service and/or internal product, service and operational efficiency.  Must maintain a positive work atmosphere by behaving and communicating in a manner that shows respect for customers and co-workers.  Responsible for adhering to and maintaining all applicable ISO procedures. This includes active participation in the internal and external audits when necessary.  Build strong customer relationships. We Provide:  Paid Training Program  Minimum 8 Paid Holidays  Paid Time Off  Competitive Employee Benefit Package (including Health & Dental)  401(k) Plan with Company Match  Supplemental/ Voluntary Benefits Requirements:  Valid driver’s license, proof of insurance and a clean driving record  Approximately 85% travel  Ability to troubleshoot, test, repair and service technical equipment  English literacy, bi-lingual in Spanish preferred  Ability to be flexible with work hours as the customers schedule changes  Ability to apply concepts of basic geometry  Technical degree or certification preferred  2+ years field service preferred