Customer Service Coordinator Job in Oceanside, CA | Robert Half

Responsibilities: Serve as a day-to-day contact for customers throughout the project or service process Respond to customer questions by phone and email Schedule appointments, inspections, deliveries, and service visits Coordinate customer requests with project managers and field personnel Provide updates regarding project timelines and scheduled work Document customer interactions and requests in company systems Track open customer issues through resolution Follow up with internal teams when information or action is outstanding Assist with change requests, service requests, and warranty-related inquiries Maintain accurate customer and project records Prepare customer correspondence and basic documentation Help resolve scheduling conflicts and service issues Escalate more complex concerns to appropriate management Provide general administrative support to the project team