Member Service Director

About the Job: Role Overview We're hiring a Member Service Director (MSD) to own the member experience for a highly curated community of accomplished founders and business leaders. Once a founder joins the community, the Member Service Director becomes the primary steward of that relationship. You'll develop a deep understanding of what each member is building, what they're trying to accomplish, who they should meet, and how the community can create meaningful value for them. This is not a traditional customer support or event management role. You'll act as a strategic relationship partner to founders and senior executives, turning a network of accomplished business leaders into valuable working relationships, collaborations, and opportunities. You'll own the membership journey from onboarding through long-term engagement and annual renewal, ensuring that Chapter meetings, Strategy Sessions, One-on-Ones, Peer Exchanges, and other interactions consistently deliver a premium experience. The ideal candidate has significant experience in client services, executive relationship management, membership, or community building and is comfortable developing trusted relationships with high-profile founders, business owners, and C-suite executives.

Who You AreRelationship-Oriented: You genuinely enjoy understanding what people are building, what they need, and how the right relationship can help them move forward. Strategic: You don't make introductions simply because two people should "network." You understand both sides, identify why a conversation should happen, and help create the conditions for something valuable to come from itExecutive-Level Communicator: You're comfortable working directly with accomplished founders, business owners, and C-suite executives and can communicate with clarity, warmth, and credibility Proactive: You take ownership of your members without waiting to be asked. You track what you own, identify problems early, and follow through Highly Organized: You can manage dozens of relationships, conversations, introductions, commitments, and follow-ups without allowing important details to get lost Confident Facilitator: You can command a room of accomplished founders, guide productive conversations, and hold people accountable while maintaining trust and respect Discreet: You understand that confidentiality is fundamental to building trusted executive relationships. What is discussed privately stays private Detail-Oriented: You care about the small details because you understand that they contribute to a premium member experience Adaptable: You're comfortable learning new systems and technology and can quickly become proficient with the tools necessary to manage the member experience

Employment: Full-time

Medical, dental, and vision insurance beginning on day one 401(k) Flexible PTOPaid holidays Opportunity to help shape and scale a category-defining membership platform