Customer Service Skills Instructor

Responsibilities: Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials. Teach course content using a student-centered teaching approach. Maintain and submit records of attendance. Maintain ongoing communication with supervisor. Participate in relevant professional development activities, as available.

Qualifications: Experience teaching or training in customer service or related fields. Knowledge of customer service principles and best practices. Experience working in service industries such as property management, airports, hospitality, or retail. Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds. Ability to use digital platforms to instruct, communicate, and record program data. Spanish proficiency required. All classes are taught in Spanish. COVID-19 Considerations Record of completed COVID-19 vaccine or confirmed medical/religious exemption. Compliance with current COVID-19 protocols of the organization. Classes Offered Variable schedule that could include weekday, some weekday evenings, and some Saturdays Location(s)All classes are delivered at the Miami Airport Compensation$50 per teaching hour Paid preparation time Paid in-house training, coaching, and professional development opportunities