Outpatient Support Staff

Location: Norristown, PA Schedule: Full-time | 37.5 hours/week | Monday Friday | 9:00 AM 5:00 PMAbout Central Behavioral Health Central Behavioral Health is a nonprofit organization that has been serving the Montgomery County community for over 75 years. We provide outpatient and community-based behavioral health services for individuals of all ages. Our mission is to empower people to overcome behavioral health challenges and lead fulfilling, healthy lives. About the Support Staff Role We are seeking a highly organized and detail-oriented Administrative Outpatient Support Staff to join our team. This dynamic role will have the opportunity to provide customer service to consumers, guests of the agency, and staff. The support staff position performs various front-office functions, provides administrative support in various aspects of behavioral healthcare management.

Benefits & Perks: Health & Wellness Medical, Dental, and Vision Insurance No-Cost Life Insurance Short-Term and Long-Term Disability Expanded Employee Assistance Program (EAP)Identity Theft Protection Travel Assistance Services Financial Security 401K Retirement Plan

Ancillary Voluntary Benefits: Public Student Loan Forgiveness Program (PSLF) Eligible Employer Employee Discount Programs Time Off & Flexibility Starts at 27 days of PTO annually (vacation & sick time): pro-rated based on hire date 7 Paid Holidays + Up to 2 Floating Holidays Additional days awarded with tenure Professional Growth Tuition Reimbursement Ongoing Professional Development Employee Referral Bonus Program Eligibility requirements may apply

Responsibilities: Answering and responding to phone inquiries, TEAMS messages, and emails. Assist with the greeting and checking-in of consumers or other visitors of the agency. Verify consumer demographic information and insurance details during check-in and when scheduling appointments. Assist in collecting co-pays. Check out and schedule consumers for future appointments. Processing and distribution of agency mail. Metabolic screening. Scanning of labs/documents. Assist with other departmental functions as needed.

Education & Experience: High School Diploma or GEDORBachelor's degree in Psychology, Social Work, or a related human services field preferred Experience & Skills Excellent attention to detail and organizational skills Strong interpersonal skills with a nonjudgmental, client-centered approach Customer Service skills Ability to manage crisis and problem solve Comfortable with digital tools and basic technology use (phones, computers)Computer exposure to EHR systems helpful. Ability to work both independently and as part of a multidisciplinary team

Other Requirements: Subject to the requirements of the Child Protective Services Law. Clearances In accordance with state regulations, all prospective new employees/contractors must provide originals for photocopying of the following before starting: PA Criminal Background CheckPA Child Abuse ClearanceDHS FBI Fingerprint Background Check Apply Now Central Behavioral Health is an Equal Opportunity Employer and Care Provider.