Customer Service Agent

Essential Duties & Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services Collects and enters orders for new or additional products or services Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff Ensures that appropriate actions are taken to resolve customers problems and concerns Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments Perform other duties assigned by management Education/Qualification High school diploma or equivalent A minimum of 1 year experience as a customer service agent required Excellent communication skills including active listening Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software

Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short term disability 401K with employer match Paid vacation and company holidays Training and Career Development Company vehicle (if job applicable) Pye-Barker Fire and Safety is an Equal Opportunity Employer