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Salesforce Program Manager

L6

smart it frameOak Park, IL3 days ago

Occupations

Project Management SpecialistsComputer Systems AnalystsInformation Technology Project Managers

Industries

Custom Computer Programming ServicesComputer Systems Design ServicesSoftware Publishers
Dear Candidates, Greetings! We have a Fulltime role with one of our clients. Kindly find the below details.
Role: PM with Salesforce Trailblazers
Location: Chicago - Illinois (Onsite/ Hybrid)
Duration: Fulltime
Job description:
  • Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriers
  • Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes
  • Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements
  • Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange options
  • Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready
  • Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders
  • Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards
  • Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation
  • Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs
  • Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams
  • Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence
  • Assess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deployment
  • Partner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixes
  • Use reports dashboards user feedback and operational measures to identify improvement opportunities and support value realization
  • Contribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

LeadL6

Location

Oak Park, IL

Occupation

Project Management Specialists

Industry

Custom Computer Programming Services

Posted

3 days ago

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