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ServiceNow Administrator

L6

cypress hcmKansas City, MO20 days ago

$65.00 - $70.00 per hour

Occupations

Network and Computer Systems AdministratorsComputer Systems AnalystsComputer User Support Specialists

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesOther Computer Related Services
ServiceNow Administrator
Location: Remote in the United States | Eastern or central time zones
Employees: 650 | Team Size: 8 | Revenue: $100M+ | Industry: B2B SaaS, Healthcare, Government
Responsibilities:
  • Administer and configure the company’s ServiceNow ITSM platform: incident, problem, change, service request and service catalog, following ITIL practices
  • Maintain the CMDB (the database of IT assets), keeping records and relationships accurate through regular audits and data reconciliation.
  • Build and update workflows, forms, business rules, notifications and service catalog items.
  • Create reports, dashboards and SLA metrics, and help gather data for KPIs.
  • Install, configure, test and maintain cloud applications and their integrations (single sign-on, APIs, data connectors)
  • Check daily that cloud applications are available, performing well and running correctly
  • Troubleshoot complex application issues, often working with vendors, developers and other IT staff.
  • Tune application performance, and track usage, capacity and licensing needs.
  • Manage user accounts, roles and permissions, and help with periodic access reviews.
  • Coordinate application updates, patches and upgrades, and test them in non-production before release.
  • Verify that data backup, export and recovery are working and help with disaster recovery and business continuity plans.
  • Recommend ways to automate or improve administration tasks.
  • Follow incident and change management policies, work with leadership on project requirements, and support project teams.
  • Join the support rotation, including on-call and after-hours work when needed.
  • Write and maintain technical and process documentation.
  • Follow security and privacy rules (HIPAA, FedRAMP, NIST 800-53) and complete the required training.
Requirements:
  • 5+ years administering business applications (SaaS and PaaS) in the cloud 3+ years of hands-on ServiceNow administration (5+ preferred)
  • Hands-on experience with ITSM modules (incident, problem, change, service request, service catalog) and CMDB design and data integrity
  • Working knowledge of ITIL processes
  • Experience with SSO, REST APIs and data connectors
  • Experience managing user provisioning, roles and access controls.
  • Experience with application performance monitoring tools, and with backup and recovery procedures.
  • Able to work within regulated environments (FedRAMP, HIPAA, NIST 800-53)
  • Strong communication, documentation, troubleshooting and organization skills, including explaining technical topics to non-technical people.
  • Proficient in Word, Outlook, Excel and PowerPoint (or willing to train).Bachelor’s degree or equivalent experience.
  • ServiceNow Certified System Administrator (CSA), or able to get it within 3 months of hire.
  • Preferred Experience
  • ServiceNow CIS (ITSM, Discovery or CMDB) and/or ITIL 4 Foundation
  • Experience with other ServiceNow products (ITOM, Discovery, HRSD, SecOps, GRC), Performance Analytics, or federal, healthcare or other regulated environments
  • Familiarity with Agile, DevOps, and CI/CD for Service
  • NowScripting skills (PowerShell or Python) and experience building automation tools
  • Cloud certifications - Azure Administrator Associate or AWS SysOps Administrator
  • Compensation$65.00 - $70.00 per hour
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Level

LeadL6

Salary

$65.00 - $70.00 per hour

Location

Kansas City, MO

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

20 days ago

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