Lounge Staff

L3

pasonaHonolulu, HI4 days ago

$20.00

Position: Full-Time Lounge Staff Location: Honolulu, CA About the Role Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world. Employment Type Full-time (40 hours per week) 5 days per week, including weekends and holidays Work Schedule Shift-based schedule aligned with lounge hours (9:00 AM - 6:00 PM) Must be available for both shifts Early Shift: 8:45 AM - 5:15 PM Late Shift: 10:00 AM - 6:30 PM CompensationAnnual Salary: $41,600 Hourly Rate: $20.00 Paid bi-weeklySalary Review: Once a year (based on performance)
Bonus: Once a year (based on performance and company results)
Key Responsibilities:
  • Provide exceptional customer service throughout the lounge
  • (reception, standing counter, and seated desk service)
  • Assist customers with inquiries related to: Cards
  • Partner merchants
  • Local tourism and travel information
  • Arrange services such as: Optional tours
  • Restaurant reservations
  • Rental cars
  • Spa bookings
  • Handle emergency support cases: Lost or stolen cards
  • Sudden illness or injury
  • Card insurance-related inquiries
Perform administrative tasks including data entry and filing QualificationsWork Authorization: Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization). Visa sponsorship is not available.
Language Skills:
  • Fluent in Japanese and English Japanese proficiency must include polite/business-level communication (keigo), reading, and writing Computer Skills: Basic PC skills required (Windows / Microsoft 365) Personal Attributes: Strong customer service mindset inspired by Japanese hospitality
  • Team-oriented with a cooperative and positive attitude
  • Prior customer service experience is a plus, but not required BenefitsHealth Insurance (HMSA / PPO): Medical / Dental / Vision / Prescription 401(k):Transportation Allowance: Full reimbursement for monthly The Bus or Biki bike passes
  • For car commuters: 50% parking fee reimbursement
  • No double benefits Time OffVacation Leave: 6.67 hours per month until the 5th year of employment
  • Accrual cap varies by years of service
  • Available after 6 months of employment Sick Leave: 8 hours per month (up to 320 hours)
  • Available after 90 days of employment Application Form
Apply now
Apply now

Level

JuniorL3

Salary

$20.00

Location

Honolulu, HI

Occupation

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Industry

Hotels (except Casino Hotels) and Motels

Posted

4 days ago

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