Equipment District Parts Manager

Job Summary: Plan, direct, or coordinate the work activities and resources necessary for Bohl Equipment Parts Service in accordance with cost, quality, and quantity specifications.

Duties and Responsibilities: Establish and maintain a program that ensures maximum customer satisfaction and loyalty Review schedules and/or orders for all Bohl Equipment Parts locations (Toledo, Marion & Ft. Wayne) to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints. Recommend, participate in, and/or execute personnel actions including hiring, promotion, disciplinary action, performance management, and employee development. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Forecast goals and objectives for the departments with regard to pricing, inventory, ROI and profit margins Work with Service Managers and Sales Managers to ensure timely turnaround of parts orders needed for internal jobs Maintain a balanced inventory to meet the needs of the Service Departments, wholesale accounts, and retail customers Monitor inventory to minimize obsolete parts Establish sales and marketing programs to increase business for wholesale and retail customers Monitor account receivables for department Direct parts delivery program to wholesale customers Monitor shipping and receiving to ensure timely processing of process. Follow up on customer complaints and concerns promptly, using tact and expertise to resolve issues to ensure customer satisfaction and loyalty Analyze department layout and operations and ensure efficiency and efficacy of inventory and staff Attend and/or schedule necessary product training to remain current on parts and processes Authority to stop production in the event due to poor quality, unsafe parts or conditions appear. Performs other duties as assigned by the immediate Supervisor and/or Next Level Manager, which may be outside the scope of responsibilities noted above.

Minimum Qualifications: High school diploma or equivalent Knowledge of OEM forklift operations is preferred. Five (5) to seven (7) years progressive experience in a high-volume parts department, with Managerial experience being preferred. Experience with Inventory Management Systems and ERP Software Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Motivating, developing, and directing people as they work, identifying the best people for the job. Knowledge of administrative and office procedures and systems such as Microsoft products, managing files and records, organizational skills and workplace terminology. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Managing one's own time and the time of others Able to drive on the behalf of the company to visit company locations and/or customer and vendors, as needed.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.