Intake Specialist

Position Overview: Queens Community House is seeking a highly motivated and detail-oriented Intake Specialist to support our Pathways program.The Intake Specialist will guide prospective participants through every stage of the intake and enrollment process, assessing their skills, interests, and needs to determine their readiness for program participation. For individuals who are not yet program-ready, the Intake Specialist will provide appropriate guidance, referrals, and connections to supportive resources. The ideal candidate is organized, responsive, and client-centered, with strong communication skills and the ability to build trusting relationships with prospective participants, program staff, and community partners.---# KEY RESPONSIBILITIES* Lead a seamless, client-centered intake and enrollment process.* Maintain accurate and up-to-date participant information in electronic databases and physical records.* Collaborate with QCH program sites to support outreach efforts, open house events, and scheduling needs.* Proctor TABE testing and administer soft skills assessments, as required.* Conduct individualized post-secondary planning assessments.* Transition candidates to program coaches with a clear and actionable plan.* Build strong relationships with internal staff and coordinate referrals across partner agencies.* Conduct intake and follow-up appointments by phone, in person, and at community outreach locations.* Clearly communicate program eligibility requirements and participation expectations.* Document intake screenings and maintain comprehensive applicant files.* Provide exceptional customer service throughout the enrollment process.* Represent QCH at Family Support Coordination meetings and agency-wide events.* Provide administrative support and perform other duties as needed.