Account Recovery Specialist

Account Recovery Specialist

The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards. Perform SOP driven review of cases received in workflow Validate customer details including name, registered email ID, and account usage patterns Verify the reason for account lockout such as: Enabling Two Factor Authentication (2FA) Cookie or login verification issues Ownership changes or account recovery processes After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst Follow SOPs, compliance guidelines, and client policies Meet process KPIs including AHT, Quality and Compliance adherence.