NOC Analyst

Location: Annapolis, MD – 100% Onsite

Pay: $35/hr W2 +

Shift: 11:00 PM – 7:30 AM EST | Mid/Overnight Shift

Schedule: 24x 7x 365 operation – weekends & holidays may be required Contract: Long-Term | Contract-to-Hire possible

Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experience

What You’ll Do: Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits Monitor network performance and coordinate with telecom providers for service restoration Troubleshoot and resolve Tier 2 network/system incidents Work with incident management tools and maintain accurate incident documentation Troubleshoot Cisco devices, TCP/IP, HSRP and BGPSupport high-availability network and data communication environments Escalate complex issues and collaborate with senior NOC/network engineers Provide strong customer support while managing multiple incidents and priorities

Required Skills: Network+ Certification Strong knowledge of TCP/IP networking Hands-on experience troubleshooting Cisco devices Experience with HSRP/BGPUnderstanding of ITIL/ITSMStrong troubleshooting, communication, multitasking and attention-to-detail skills PreferredCCNARemedy / Netcool Service Now Microsoft Office 365NOC Training The selected candidate will be cross-trained across three NOC functions: Transport | Data Link | Applications Training will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message-flow monitoring. Interested candidates can send their resume to Sravan – sravan@msrtechnologies.comMSR Technology Group is an Equal Opportunity Employer.